EasySupport — the help desk built into eFone
eFone isn't just calls. Switch on EasySupport and an AI assistant answers your customers, opens tickets automatically, and keeps them posted on the fix — all on the same account, next to your calls and texts.
Fully automated
From customer question to resolved — on autopilot
The flow runs itself; your team only steps in when it adds value.
AI chat answers
An assistant on your website and app handles common questions instantly, 24/7.
Auto-creates a ticket
Anything it can't resolve becomes a ticket automatically — with full context attached.
Keeps the customer posted
The customer is told what's happening and when it'll be fixed — automatic status + ETA updates.
Resolved in one inbox
Your team handles tickets next to calls and texts — the whole conversation in one place.
What's inside
A complete help desk, built into eFone
AI chat widget
Drop a chat assistant on your website and app — it answers instantly and learns your business.
Automatic ticketing
Unresolved chats and missed calls turn into tickets automatically, with full context.
Fix-ETA updates
Customers are told the status and expected resolution time — automatically, no chasing.
Unified inbox
Tickets live beside your calls and texts, so support and conversations never get siloed.
Knowledge base
Help articles power the AI and let customers self-serve before they ever open a ticket.
Reporting
See resolution times, volumes and CSAT — know how your support is really doing.
One account, one click
Already on eFone? Just turn it on.
Help Desk is an add-on to your eFone business account — no new login, no separate tool, no migration. Enable it and your support desk is live, wired to the calls and numbers you already run.
- Same eFone login & account
- Add it (or remove it) anytime
- Billed as a simple add-on
- Pairs with the call center for full CX
Calls, texts, and support — one platform
Run your phone system and your help desk from the same eFone account. Start free.